Terms of Service
Last updated: April 2026
1. Acceptance of Terms
By registering for or using the YES Platform ("Platform"), you agree to be bound by these Terms of Service. If you are registering on behalf of a company, you represent that you have authority to bind that company to these terms. If you do not agree, do not use the Platform.
2. Platform Description
YES — Your Export Solutions — is a B2B marketplace connecting food and beverage brands ("Brands") with importers and distributors ("Distributors") operating in Southeast Asian markets. The Platform provides matching, deal management, document management, and communication tools to facilitate commercial relationships between members.
3. User Obligations
All users must: (a) provide accurate, current, and complete information during registration and maintain it up to date; (b) not misrepresent their business, products, certifications, or capabilities; (c) comply with all applicable laws and regulations in their jurisdiction and in any market they seek to enter; (d) maintain the confidentiality of their account credentials; (e) not use the Platform to transmit spam, malware, or unlawful content; and (f) not attempt to circumvent Platform fees or introduce direct-contact bypass arrangements that were initiated through the Platform.
4. Commission and Fees
YES charges a success-based commission on confirmed orders facilitated through the Platform. The applicable commission rate is displayed in your account settings and deal pages. Commission becomes payable upon order confirmation and is invoiced monthly. Subscription tiers (Free, Starter, Growth, Enterprise) provide different levels of access to Platform features. Subscription fees are billed monthly or annually and are non-refundable except as required by applicable law. YES reserves the right to adjust fee structures with 30 days' written notice.
5. Anti-Bypass Policy
Users who make contact with a counterparty through the Platform agree not to conduct business with that counterparty outside the Platform for a period of 24 months from first contact, except where a direct relationship pre-dated their registration on the Platform. Breach of this provision entitles YES to invoice the applicable commission on any transactions that would have been subject to commission had they been conducted on the Platform.
6. Intellectual Property
Users retain ownership of their own content (company descriptions, product listings, uploaded documents). By uploading content to the Platform, you grant YES a non-exclusive, worldwide, royalty-free licence to use, display, and distribute that content solely for the purpose of operating the Platform. YES owns all rights in the Platform software, matching algorithms, and any aggregated or anonymised data derived from Platform usage.
7. Data Handling
YES collects and processes personal and business data as described in our Privacy Policy. By using the Platform, you consent to that processing. You are responsible for ensuring that any personal data you share with counterparties via the Platform is shared with a lawful basis and in compliance with applicable data protection laws, including GDPR where applicable and relevant ASEAN data protection regulations.
8. Documents and Verification
Certifications displayed on the Platform (Halal, HACCP, FDA, business registration, etc.) are submitted by users and reviewed by YES staff on a reasonable-efforts basis. YES does not warrant the authenticity of any certificate and is not liable for losses arising from reliance on unverified certificates. Users who submit false or expired certificates may be suspended or permanently banned from the Platform.
9. Limitation of Liability
To the maximum extent permitted by applicable law, YES shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform or from any commercial relationship formed through it. YES's total liability for any claim shall not exceed the fees paid by you to YES in the three months preceding the claim. YES is a platform intermediary and is not a party to any transaction between Brands and Distributors.
10. Account Suspension and Termination
YES may suspend or terminate accounts for breach of these Terms, fraudulent activity, extended inactivity, or at its reasonable discretion with 14 days' notice. Users may terminate their accounts at any time from account settings. Upon termination, your right to use the Platform ceases immediately, but any outstanding commission obligations or subscription fees remain payable.
11. Governing Law
These Terms are governed by the laws of Singapore. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore, except where applicable consumer protection law in your jurisdiction requires otherwise.
12. Changes to These Terms
YES may update these Terms from time to time. Material changes will be notified by email and by a notice in the Platform at least 14 days before they take effect. Continued use of the Platform after that date constitutes acceptance of the updated Terms.